I seldom come across a site i like so much, so i decided to write this.
The site is Massdrop
PRODUCT SELECTION
- The community will discuss among itself on different items based on broad categories such as Audiophile, Men's Style, Tech, Writing etc.
- Each user is able to set up topics and recommend products for the community to vote.
- The highest voted product (with a min. number of votes required), gets selected and the Massdrop guys then get in touch with the supplier.
BUYING
- Upon successful communication with the supplier, the product would then be added and people can start buying.
- Based on the number of people buying, the price would drop accordingly (just as with a real mass drop scenario).
- There is a cool feature which allows you to actually commit at the lowest price. A very useful feature.
- Also there is transparency in the number of people purchasing the product and how it affects the price in a beautiful interface.
- They even show the people buying under recent activity.
- I also like the fact that they credit the users responsible for the winning options overtly on the buy page.
- Having the Discussion link is very useful also as it is pertinent to the buying process. Sometimes i feel i need more 'convincing' before purchasing so i go there to read the comments (and sometimes post some questions too). There are times i did not purchase because of the comments and other times the reverse is true.
- The Shipping is extremely reasonable and i would even consider cheap. This is one of the most important things to me as i live very far away.
- There are several payment options to use.
- For people who were unfortunate enough to miss the drop, there is also and option to vote for a re-buy.
POST BUY EXPERIENCE
- Customer service is excellent. When a product was too delayed due to a supplier issue, we were compensated for our delay. When i had a missing product, i was sent a replacement with no fuss. This is simple and GOOD customer service! (Thanks Kat!)
- Transactions are well documented
- All relevant info is there, even delivery info is linked
DESIGN AND WEBSITE
- If it's not obvious enough already, the site is extremely well designed.
- It has a Clean, fast interface
- Great UX
- Very good backend system, fast and no errors encountered
- Great features that people actually use
- Good copywriting, even seems SEO optimized
- Intuitive content, i find myself using almost all the links
MARKETING
- The email marketing of the is great! It customizes it's emails to your likes. I find myself excitedly checking my email everyday to see the next cool thing that comes out.
- Furthermore the emails are well designed, relevant and well written.
- The site comes with a refer a friend feature which rewards you for introducing your friends. I find that i already would want to introduce my friends anyway so this is just icing on the cake.
FINAL THOUGHTS
- I love the fact that they have a direct and transparent way of writing. They are open about suppliers, the problems they face and even if they are promoting stuff.
It's a site i visit EVERYDAY and it has even introduced several new hobbies and interests to me, without actually even intending to!
Why not have a look? Go there now: Massdrop
